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Retailer Reviews Forum - Multi-Region co.uk - Page 1
Harmless
Having several VHS tapes to try and transfer onto DVD before my old video recorder gives up the ghost, I ordered a "Smartmaster Gold" from Multi-Region. That is supposed to enhance muddy images on old tapes to make a half decent DVD recording. They usually despatch the next working day by "registered" post said their blurb. I gave up after a week and started chasing them only to discover that they do not answer any forms of communication at all. A month has now passed since the order, and I am guessing that they have ceased trading, but are probably still earning a steady income! All the hype from credit card companies that you are covered for circumstances like this are not valid if the purchase is less than £100!
So I'm passing these two bits of information on hoping that others do not get caught out!
Peter
Reviewer
A good sign would have been that they haven't updated their news page/main page since 2008. Their site looks as dodgy as hell too - which is also a sign to avoid. 
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"Why should YOU go to jail for a crime someone else noticed?" - Bob Loblaw
Harmless
Thanks Ben, all things I started to note when the item failed to arrive. A bit late then!
You would have thought that the Bank would have disconnected their ability to accept payment via credit cards. We all learn by our mistakes!
Peter
Elite
Quote:
All the hype from credit card companies that you are covered for circumstances like this are not valid if the purchase is less than £100!
Contact your card issuer and ask them to do a charge back.
I have done this a few time on purchases well below £100
Reviewer
Yeah I wouldn't give up on it yet. Let the bank know that you believe the company has ceased trading etc.
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"Why should YOU go to jail for a crime someone else noticed?" - Bob Loblaw
Harmless
Thanks both for that help. The 30 days is up on Monday which means that the "Distance selling laws" have been breached. I did try with the card company a few days ago, but they turned me away quoting the £100 rule. I'll certainly have another go at them with the extra tips you guys have passed on.
Cheers
Peter
Elite
Quote:
I did try with the card company a few days ago, but they turned me away quoting the £100 rule
If they try it on again ask them where this is stated
Harmless
Thanks to all for your help and advice, I challenged the credit card company as suggested and got a full refund!
Peter
Reviewer
Great news, well done Peter.
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"Why should YOU go to jail for a crime someone else noticed?" - Bob Loblaw
