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Retailer Reviews Forum - DATZ.com....Avoid. - Page 1
Elite Donator
All, thought I should warn you of a dodgy music service.
I bought a "Top 40" download voucher from ebuyer valid for "DATZ.com"
However, whilst you can create an account and use vouchers, you can't download the songs.
It seems to be that unless you have a ".co.uk" email address they don't think you're in the UK and therefore won't allow you to download anything. Instead of providing a nice error they say something like:
Quote:
soapDx3SalesService:newOrder SoapError: 0016:This order's country is not permitted to sell this product:3499135
You can't post a message to their customer services (the form just returns to blank values after submitting).
I've tried calling them for over an hour this morning already and no-one picks up the phone.
So for now I've contacted ebuyer to ask them what should be done, since technically it's Datz's system that's at fault, but I bought the voucher from ebuyer...so right now I think ebuyer should refund me, but they're checking to see what the deal is and will contact me later.
Elite
Me too!
Paid 15 quid for a 5 album download voucher and cant get a sodding thing, been tryin for the last WEEK to get in touch with them!
This didnt fill me with hope of anything http://www.bitterwallet.com/now-datz-not-what-we-call-music-whats-gone-wrong/16937
What to do?
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“So many of our dreams at first seem impossible, then they seem improbable, and then, when we summon the will, they soon become inevitable.”
- Christopher Reeve (1953-2004)
This item was edited on Friday, 28th August 2009, 17:47
Elite Donator
I'm still awaiting Ebuyer's response on this.
I'll post back when they give me an update.
Elite Donator
You tried making a Hotmail.co.uk account?
Failing that Miles, I could make you a forwarding or pop3 one on Choosefirst that might let you access it if you like?
Jimbo : oÞ
"Making Teenagers depressed is like shooting fish inna barrel"
Elite Donator
Thanks mate, but I've already registered the voucher on my Gmail account. So it's useless now.
I'm going to get Ebuyer to refund me on it.
Elite Donator
Ebuyer have agreed to refund me for it. Just on the phone to them now arranging the RMA.
I'm pleased with that.
Elite Donator
Ebuyer have now confirmed they have received the voucher I sent back and have refunded my account.
Elite Donator
http://www.theregister.co.uk/2009/09/15/datz/
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