Retailer Reviews Forum - Play.Com – What Customer Service? - Page 1

Last month I placed an order with Play.com for a specific version of the DVD ‘The Sentinel.’ The price at that time was £3.49. This item was then listed on my order page as ‘Awaiting Stock.’

Today, over a month later, I noticed that the version of ‘The Sentinel’ I wanted was listed again at a new price of £9.99 and "In stock | Usually dispatched within 24 hours.”

I sent Play.com a message asking why my copy had not been despatched to me.

They replied:

“We are sorry that we have not yet been able to supply you with your order, which is currently in the process of re-stocking; please be aware some products can take up to 28 days to come back into stock.”

I asked them again to explain why my order status was defined as ‘Awaiting Stock’ when it
was clearly being listed elsewhere on their site as available.

Their response this time was:

“We are sorry that we have been unable to complete your order. Unfortunately this item was only available in limited quantities and all stock has now been sold. As it is unlikely that we will be able to offer the item again in the near future we have cancelled the order”.

Of course I can always place an order with them for the DVD at the new price and it will be posted off within 24 hours (usually).

http://www.play.com/DVD/DVD/4-/5192137/The-Sentinel/Product.html?searchstring=The+Sentinel&searchtype=r2alldvd&searchsource=0&urlrefer=search&strefer=r2alldvd&searchfilters=s{The+Sentinel}%2bc{57}%2b