Retailer Reviews Forum - Your Best and Worst Retailers of 2010! - Page 1

Good

Richer Sounds

Panasonic 42" problem resolved by repair company quickly, discussed here

Bad

Play

sent a couple of incorrect items, quickly refunded postage sent correct item on their receipt of returned item.

however, there sizing of clothes is pretty bad, not always accurate, when I returned some shorts where they had sent wrong size (they mis "translated" l, xl etc to size in inches") they wouldn't refund postage

This item was edited on Tuesday, 28th December 2010, 16:00

Nitrotek.co.uk - A great little Hobby RC car site i found when looking for a car for my Son, great customer service, free delivery and currently sitting in my favourites list.

Ebuyer - Had been using them for years but recently i'm kind of a little bit really ****ed off with them. I ordered a cheap 19" F&H HD tv from them at the beginning of October, Everything went great for 4 weeks then the tv just died, back to ebuyer it went where my fault was recognised and repaired. Back it came where it worked for 2 days and the same thing happened, back to Ebuyer where the fault was recognised and repaired again. Then it came back around the 18th of December where it rattled when i pulled it from the box and the screen had slid down half an inch on the left hand side. Tried ringing everyday to be told i was at least 35th in the queue, Like i've got time for that a week before Xmas. I am not impressed at all and expect a full replacement or refund this time around. On the plus side, it has a 3 year warrenty. I think i'm gonna ****ing need it.
Merry Christmas
Regards
Bryan

This item was edited on Tuesday, 28th December 2010, 19:56

good - DV247.com - ordered an alesis electronic drumkit for my son
arrived promptly next day. top email correspondence too. highly recommended.

not so good - ebuyer - ordered an item with next day delivery and it didn't
arrive for two days. complained via email and was not even offered a postage
refund. 

bad - erm, none that i can think of tbh.

Ste

Pleasantly surprised by Staples. My mother has a char from them that had a broken wheel. I went to the branch to see if I could buy a replacement wheel and was fobbed off being told that I should have bought insurance.

I contacted their head office, who were appalled at the salesperson's attitude. The manager of the branch subsequently got in touch. The assistant manager put a replacement chair in his car, drove it to my folk's bungalow and assembled it for them. Fantastic! Not the sort of personal service you'd expect from a big chain store.


Do Estate Agents count as Retailers? I know we expect them all to be full of lies, but my experiences with Connells show them to abuse that privilege.