Retailer Reviews Forum - dvdi.co.uk & dvdsource.co.uk - anyone had any dealings? - Page 1

The first, I placed an order, they cancelled and never bothered telling me.

The second, it's been a while since I used them but had no problems back then.

About a month ago, I placed an order for two CDs (good prices) with dvdi, and so far they've only sent one (which was wrong) - they won't reply to my emails about returning this, or about when I can expect delivery of the other disk, so can I ask if anyone has a phone number for them? Nothing listed on their "contact details" on their website!

Thanxalot.

"I'm not the man they think I am at home"

This item was edited on Thursday, 5th April 2007, 12:56

I am from Germany and ordered the Waltons Season 1 Box from them about 7 weeks ago. The debitted my CC account 1 day later and according to their website that means that they posted the DVDs.

I never got anything so far. Emails weren't replied until I said that I will contact my CC company. Then I got this:

Can you confirm you have now received your order in full?
Kind Regards
DVDi Customer Services Team

Needless to say that that was the last I heard from them and of course I never received any order nor a replacement.

This item was edited on Wednesday, 18th April 2007, 14:21

I ordered a CD from these jokers. After a month with no sign of them shipping, I sent an e-mail cancelling the order and ordered elsewhere. I got no response from DVDi, but a week later I checked the order status online and it was cancelled. However, a month after cancelling, I received a dispatch e-mail for the CD. I checked the order status and it was now showing as dispatched. They had reinstated the order!
After several e-mails, I have still not got any response.

NOTE: DON'T PHONE THEIR CUSTOMER SERVICES NUMBER. It is a money making scam using an 05 number. All it does is spend 2 minutes giving you the e-mail address for various "departments" within the "company". This is all information that could easily be put on their contact web page, although still pointless as they never reply to e-mails!

I'd like to endorse the above. I ordered the Illusionist for a good price - it did eventually arrive (three weeks) but everything about this company and its procedures dismays me. I would never order from them again

Feel the Fever

I ordered a dvd from dvdi in feb when it didnt arrive by the end of march they told me another was in the post and again i havnt recieved it,i have e mailed them 13 times since and have only got 1 automated reply,i have tried to cancel the order but they wont respond,i dont know what to do but im letting them away with doing me out of money for a good i have never got,,does anyone know what is best for me to do with this case??

For anyone thinking of buying of them i would be highly against it

This is possibly why DVD.CO.UK, a very reputable company, has changed its name to Base.com.

J Mark Oates
--------------------
The Sprocketeer
My latest blog: Sick Of The Dark Knight?
sprockethole.myreviewer.com

I have ordered 2 CD boxsets on separate occasions. Still waiting on delivery from suppliers. They keep stressing, in subsequent e-mails, that I can cancel orders at any time. It would appear that they offer for sale, items which they do not have in stock, at prices they cannot comply with. Stick to Amazon.