- All Forums
-
General
-
Television
-
DVDs & Films
-
Hardware
-
PCs & Mobiles
-
Photography
-
Music
-
Gaming and Consoles
-
MAD
-
Sports
-
Trading
-
Retailer Reviews
-
Bargain Buckets
-
Region Hacks
Retailer Reviews Forum - Do ChoicesDirect steal (allegedly) money from consumers regularly? - Page 1
posted by draigcoch on Tuesday, 30th December 2003, 16:01
Competent
Not happy with Choices Direct
Ordered 3 films in their "Buy 3 For £20" which turned out that they couldn't be arsed programming their website to calculate, they just priced them at £6.67 so it's actually 3 for £20.01.
Anyway I only received 2 of the 3 even though they said that all three were shipped in the same package. This was 8 days before christmas, I've sent 3 e-mails asking where the third one is to no avail. There customer services telephone is never answered either.
They have blatantly stolen money if they cannot be arsed fulfilling the order which pee's me off.
Has this happened to anyone else? If so I want to get people to write into BBC Watchdog to sort these incompetent idiots out.
The trading standards offices are below my workplace so I'll also see them when I start work again next week. (I'm sure they'd be interested in the pricing scam.)
This item was edited on Tuesday, 30th December 2003, 18:53
posted by Jim Morrison on Tuesday, 30th December 2003, 18:11
Elite
It's Xmas time, maybe they're closed, check their site.
As for the £20.01, yeah I guess you're right.
But I would be very wary about saying things like they've stolen my money etc etc
__________________________________________
--------------------------------------------------------------------------
"There are things known and there are things unknown, and inbetween are the doors."
My Top 20 Movies
My 62 Strong DVD collection
posted by clayts on Tuesday, 30th December 2003, 18:52
Elite
£6.67 x 3 = £20.01
They charge you £20
How is that a pricing scam ?
As for the one DVD short, give them a chance to reply - remember, most places have been shut down for five days, and factor in that Choices have started their Sale - undoubtedly they will be swamped.
If you want to see action, send them a recorded delivery letter asking that they take action within 7 days, or you will go to Trading Stadards - that's exactly what TS will tell you to do.
It's hardly "stealing", it's more inaction to a customer complaint : two very different things entirely.
===========
Moderator
DVD Reviewer
Webmaster of Area 450 - independent Sampo DVD site
This item was edited on Tuesday, 30th December 2003, 18:55
posted by Jim Morrison on Tuesday, 30th December 2003, 20:03
Elite
What he is saying is that they're advertising as 3 for £20, then charging £20.01.
__________________________________________
--------------------------------------------------------------------------
"There are things known and there are things unknown, and inbetween are the doors."
My Top 20 Movies
My 62 Strong DVD collection
posted by Gareth Williams on Tuesday, 30th December 2003, 20:19
Elite
OMG!!!! A whole penny!!!! That is not on!!! 
Expect the worst and you won't be disappointed!
posted by DragonLord on Tuesday, 30th December 2003, 22:36
Competent
I sent these guys an email about an item not received and they never replied, that was a whole week ago. Customer care more like treat customer like crap!
posted by scallionman on Thursday, 1st January 2004, 13:02
Harmless
Have used Choices for years. Prices are competative, new offers are available regularly, delivery in my opinion is second to none. Customer service is as good as any on the net, as fast and friendly as cdwow. If you are unhappy with Choices then god help you. Buy something of the godawful Splash then you will see what a bad retailer looks like. Happy new year!
posted by clayts on Thursday, 1st January 2004, 16:59
Elite
To be fair to dragonlord, I have heard quite a few reports that Choices' service has become a lacklustre in recent weeks.
Hopefully it's just a seasonal blip.
===========
Moderator
DVD Reviewer
Webmaster of Area 450 - independent Sampo DVD site
posted by royd63uk on Friday, 2nd January 2004, 19:48
Competent
Well I used them for the first time in the xmas rush and from ordering to recieving took 3 days.
Roy
posted by draigcoch on Saturday, 3rd January 2004, 16:34
Competent
Cheers everyone, I admit I shot my mouth off at the time by using the word 'steal'! Still haven't got hold of them and will send a letter recorded mail as suggested.
it's such a pity that they've done this because I regarded them as the best R2 e-tailer from what I had previously experienced from them. As it goes PLAY will be receiving my custom from now on having far than surpassed 'Choices' with their sale prices and having sorted themselves out with their deivery time.
