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General Forum - Changing broadband suppliers.. - Page 1
Elite
Signed up to the Primus Saver broadband and phone service at the start of the month moving from talktalk. Not heard a dicky bird from Primus since signing up then yesterday my broadband went down and now I.find myself back on a BT line still without BB? Been in touch with Primus to ask WTF is going on but no word as yet. I was always under the impression that the transition was seamless when changing supply. Is this the norm or are they dicking me about? Can't handle internet on my poxy Hero....
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“So many of our dreams at first seem impossible, then they seem improbable, and then, when we summon the will, they soon become inevitable.”
- Christopher Reeve (1953-2004)
Elite Donator
Quote:
busty2003 says...
I was always under the impression that the transition was seamless when changing supply. Is this the norm or are they dicking me about?Did you give them a MAC code?
If not then I believe the process is cancel existing supplier then re-enable for new supplier basically meaning you get the 1 month termination cycle followed by the original 2 to 3 week set up cycle you had for the initial Broadband setup on your line.
I went from AOL to O2 in about half an hour, they sent a date, I waited, phone line went down for about 5 minutes, Broadband went off for about 20, then it all came back on. Simplez.
Jimbo : oÞ
"There's that word again... is there a problem with the Earth's gravitational pull in the future?"
Elite
Thanks for the info Jim. A MAC code wasn't mentioned once in the signup procedure and never really crossed my mind. Seems like one has been shafted!!
====================================
“So many of our dreams at first seem impossible, then they seem improbable, and then, when we summon the will, they soon become inevitable.”
- Christopher Reeve (1953-2004)
Harmless
You couldn't have picked a worse company!
Have a look at their Facebook page. Look for postings by Andrew Webber, says it all!
http://www.facebook.com/pages/Primus-Saver/141455359249109
Elite
Jesus, some shocking stories there!
I'm thinking I should check my rights to cancel and return to talktalk!
====================================
“So many of our dreams at first seem impossible, then they seem improbable, and then, when we summon the will, they soon become inevitable.”
- Christopher Reeve (1953-2004)
