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General Forum - I officially hate eBay now - Page 1

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I officially hate eBay now
posted by Bezzawezza on Wednesday, 25th May 2011, 08:02

Elite

My wife sells quite a bit of the old baby stuff on eBay and after getting up to 300odd positive feedback has this weekend received her first ever negative. The person who neg'd her has only left the response "item not as described" (how "Baby bottle carry case" can be a mis-representation I am unsure). My wife sent the item first class on Friday and on Saturday the woman left the negative feedback, no contact to my wife whatsoever so if it had been an innocent mistake this woman has made no attempt to allow my wife to rectify it or try and resolve the problem amicably. 
We therefore contacted eBay about this who frankly didn't give a sh*t. It seems that they are happy for people to not follow their advice of contacting the buyer and just leave negative feedback. When I asked the Customer Services rep "are you saying that I can buy something from eBay, be happy with it but leave negative feedback out of spite and, provided I don't swear or threaten in the feedback, there is nothing the seller can do to remove this clearly incorrect and spiteful feedback?" they ignored the question as they were clearly embarrassed of the answer.
Therefore, I am calling on anyone who uses eBay to leave negative feedback whenever purchasing regardless of experience. Sellers will soon get fed up of this and put pressure on eBay to change it or just leave entirely!

RE: I officially hate eBay now
posted by The Mobile Dr42%er on Wednesday, 25th May 2011, 08:23

Elite

So you want us to **** up other innocent people feedback like has happened to you? As you seem quite upset by what has happened, don't you think its pretty mean spirited to try to get others to do the same?

Maybe they are following a similar campaign. They are perfectly happy with what they have bought. But are sticking it to eBay. As you think this is a good idea, you can't really complain.

Doc.


"Compassion is another word for gay." Psycho Paul, 2010.

RE: I officially hate eBay now
posted by Bezzawezza on Wednesday, 25th May 2011, 08:24

Elite

Okay I was being flippant and do not expect people to really do that but my point stands that their rules are ridiculous.

RE: I officially hate eBay now
posted by The Mobile Dr42%er on Wednesday, 25th May 2011, 08:28

Elite

Fair enough then.

Doc.


"Compassion is another word for gay." Psycho Paul, 2010.

RE: I officially hate eBay now
posted by JohnnyTV on Wednesday, 25th May 2011, 08:44

Elite

So many of eBay's rules are ridiculous.

I had a positive rating of over 1000 last year (from 2004 onwards), sold 2 items to 2 idiots and I got banned from selling.

1 guy I sold a hifi to (which worked when it left me) - he said it was faulty, returned it to me and I refunded him for the item and the returned postage (as PayPal had stated for me to do) - he left me a neg for not refunding his original postage as well! Then the 2nd one bought about 70 cds off me, I posted them all to him and he complained that 9 of them had hole punches in the barccodes (I had bought them second hand and hadn't even noticed) - they were listed as used but he wanted full refunds on those 9 affected saying he was a collector. I bargained with him and refunded him half what he was asking, he gave me a neutral but must have rated me low on the customer satisfaction ratings thing. Next time I come to sell an item and it says I've been permanently banned from doing so.

The best part is eBay emailed me several times saying what I should do when next selling an item to improve my ratings - I emailed back a few times asking how am I meant to do any of this when you won't let me sell another item!? They said they'd reviewed my case and my ban hadn't been lifted. I can't believe that with 99% positive feedback and over 4.5 / 5 on all my customer satisfaction rating things that I was deemed unable to sell again, absolutely ludicrous.

I've been using a different email address since but it really p***ed me off.

Here's my profile: john_ulotti

This item was edited on Wednesday, 25th May 2011, 08:46

RE: I officially hate eBay now
posted by smurfette on Wednesday, 25th May 2011, 08:56

Elite Donator

They have always been too big to care. They spot someone getting negged, so they click a button and you're banned. The appeal system is pathetic, they ignore it.

I was banned from selling about 7 years ago, with over 300 positive feedbacks and zero negative, and one stupid misunderstanding, which I rectified with the person that had complained, but eBay wouldn't unban me despite them contacting eBay to say they were retracting the complaint!!!.

I still buy occasionally, using a different log in/email, but have never bothered trying to sell on there again.

RE: I officially hate eBay now
posted by 1mills on Wednesday, 25th May 2011, 09:23

Elite

I can never really be bothered with it.

I sold an MP3 player from Aldi that a bloke said was used and complained about.

I knew that it had only been brought out of the box for my mum and then been sat there for a year or two.  He neg'd me.

As I don't sell that means I've only got 92.7% positive now (which would usually put me off).

I'm currently selling some gig tickets on there though, as I'd got to take the missus but we got an earlier show and can't make that one.

I've used Getmein before but you have to wait until 14days after the gig has passed to get your money and seen as the gig is like 19 September, I can't be bothered waiting that long on getting the money (minimum price is £100 a ticket on there at moment).

Just don't fancy sending off tickets and waiting that many months to get paid and answer any disputes! 

www.last.fm/user/1mills

This item was edited on Wednesday, 25th May 2011, 09:24

RE: I officially hate eBay now
posted by Paull on Wednesday, 25th May 2011, 10:06

Elite

I think ebay stink. Here was my wife's problem.

She also sold my perfectly good DVD recorder that arrived faulty. I told her she could do what she wanted over it but I would be well ****ed off if she gave back the money & we had a faulty recorder in return. She refused to do anything about it & in spite of it being raised it went out of time & we have heard no more. Two days back my wife has been given a Blue rose or something like that for being a good seller, it seems this tells people she is a trusted seller. TBH she is a very trusted seller, but with no help from ebay.

This item was edited on Wednesday, 25th May 2011, 10:07

RE: I officially hate eBay now
posted by bowfer on Wednesday, 25th May 2011, 10:55

Elite

I don't sell much on ebay, but I do buy a fair bit.
Only recently had my first problem, where a bloke described an iphone as "New-Other".
Which means "Unused, but packaging may have been opened"
Unused my arse, the thing had very obviously been used for a while.
When he started arguing, I rasied an ebay dispute and he refunded the money sharpish.

RE: I officially hate eBay now
posted by Rob Shepherd on Wednesday, 25th May 2011, 12:03

Super Admin

Almost never had a problem selling, but then I don't sell that often. Had the odd problem buying but it was always all eventually sorted out, twice with ebay's help, once involving a phone call.

Actually once, I sold something which I got neg'd on the day after the auction, before the buyer had even managed to receive their item. The buyer claimed it was his little brother who got onto his computer without him knowing, and we agreed to withdraw feedback, refund the money and I obviously decided not to send the item. He really wanted it, but I wouldn't let him bid again in case there were more problems.

Has your wife tried contacting the buyer about it? It's quite possible they neg'd by accident, thinking it was another item from another seller, whilst filling in a load of feedback at the same time?


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